FAQ’s

Most frequently asked questions

Shopping Basics

Standard and Express shipping options are available.

If you’re looking to return or exchange your order for whatever reason, we’re here to help!  We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Exceptions:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.

Unfortunately, no, we don’t ship internationally at this time.

Payments

We accept all major credit cards and PayPal.

Yes, per local requirements a sales tax is added to your order.

Shipping & Returns

Please email us at shop@mastershouse.org.

Please allow up to 30 days for a refund.

Orders containing products from warehouse inventory can be fulfilled and shipped out on the same day.

Please email any questions or comments to shop@mastershouse.org.

If something arrives damaged, send a photo of the damaged goods to shop@mastershouse.org, then we’ll gladly send a replacement at no cost to you, subject to our refund policy.

If the package was marked as delivered by the carrier, but you report that you have not received it, TMH Shop won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If you are unable to locate the package, you will need to place a new order to have it reshipped.  We’re not yet able to assist with filing claims with shipping carriers.

Contact

Still have questions?